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Returns and Exchanges

Policy on Returns and Exchanges

  • Before you send the product, you must always fill in the Return/Exchange request form. You will be notified by which cargo you send if your refund or exchange request is accepted. If you submit a refund without filling out the request form, the package will return to you again.
  • Printed and personal items can not be returned.
  • The return period is 14 calendar days.
  • The period of change is 30 calendar days.
1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to this address:
Lepelaarsingel 143A, 3083KH, Rotterdam Zuid, Netherlands
5After you have sent the parcel, please inform us of that by sending an email to info@printmarket.eu

Eligibility of Items for Return or Exchange

 
Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
 
 
 
Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
 

GO TO RETURN/EXCHANGE FORM

Our policy of return and exchange is in line with the laws of the European Union. All sellers who sell products from our site must accept these rules. Likewise, our customers who buy products from our site must also follow these rules.
The customer has the right to refund and apply in every way.
Acceptance of the application or rejection will be indicated together with the reasons for the customer.